Monitor Team Performance with Comprehensive Activity Insights
Track calls, texts, emails, tasks, and appointments across your organization to ensure accountability and drive consistent performance
Track All Activity Types in One Dashboard
Track performance insights across every client interaction to drive better results
Calls
Monitor call volume, duration, and outcomes to see exactly how your team members are connecting with leads and clients.
Texts
Track SMS engagement frequency and response times to ensure complete and consistent text communication.
Emails
Measure email activity, including sends, opens, and responses, to track communication effectiveness.
Tasks
Monitor task completion rates and follow-through to ensure accountability and timely execution.
Appointments
Track appointment scheduling, attendance, and outcomes to measure engagement quality.
Performance Metrics
Get deep insight into team accountability and performance across all activity types.
Clear View of Team Engagement and Performance
Ensure consistent follow-up and effective client interactions are taking place.
Individual Performance Tracking
Monitor engagement levels and overall performance of each team member in real time
Consistent Follow-Up
Ensure consistent follow-up is happening across your team and organization
Effective Client Interactions
Verify that effective client interactions are taking place at every touchpoint
Powerful Use Cases Across Your Organization
From sales leaders to franchisors to call centers, our Franchise Software delivers the insights each team needs to drive performance
Sales & Operational Leaders
Sales and operational leaders use this tool to manage team KPIs and required behaviors, ensuring accountability and consistent performance across their teams.
Franchisors
Franchisors use this data to coach franchise owners and their teams to ensure they are engaging leads and clients to optimize outcomes.
Call Centers
Franchise brands with call centers using ClientTether’s Franchise Software use this data to track agent efficiency and performance
Flexible Filtering to Identify Trends and Top Performers
Easily identify trends, top performers and areas where additional support may be needed.
Filter by User
Analyze individual team member performance to identify gaps and identify coaching opportunities.
Filter by Region
Compare performance across geographic regions to identify best practices and regional trends.
Filter by Location
Evaluate activity levels at specific franchise locations to ensure consistent engagement standards.
Network-Wide Visibility for Franchise Organizations
Franchise organizations benefit from network-wide visibility, ensuring all locations maintain consistent engagement standards and operational efficiency
Network-Wide Visibility
Ensure all franchise locations from network-wide visibility into activity levels and performance metrics across all locations.
Identify Trends & Top Performers
Easily identify trends across your network and highlight top performers to recognize success and share best practices.
Pinpoint Coaching Opportunities
Pinpoint areas where additional support or coaching may be needed to improve performance across the franchise network.
Consistent Engagement Standards
Ensure that all locations maintain consistent engagement standards and operational efficiency across the entire organization.
Turn Daily Activities Into Actionable Insights
By converting day-to-day activities into actionable insights, Activity reporting empowers teams to manage and improve team and franchise owner performance.
Consolidate Day-to-Day Activities
Capture activities across all channels and consolidate, easy-to-understand reports and dashboards.
Generate Actionable Insights
Convert raw activity data into actionable insights that drive informed decision-making.
Empower Teams to Improve
Activity reporting empowers teams to manage and improve team and franchise owner performance.
Flexible Filtering to Identify Trends and Top Performers
Easily identify trends, top performers and areas where additional support may be needed.
Monitor Performance Metrics
Leadership can monitor performance metrics in real time to stay on top of team productivity and engagement. Track calls, texts, emails, and all key activities in easy-to-understand dashboards with comprehensive dashboards and detailed reporting.
Make Informed Decisions
Make informed decisions that drive productivity based on comprehensive activity data and trends. Use real-time insights to track individual team and franchise owner performance, and optimize team workflows for maximum efficiency.
Maintain High Service Standards
Maintain high-service standards across the entire franchise organization with consistent monitoring. Ensure every location adheres to your prescribed engagement standards, and delivers exceptional client experiences.
Drive Productivity
Drive productivity across your organization by identifying opportunities for improvement and optimization. Compare individual and team performance across locations to replicate success and address challenges proactively.
Start Tracking Team Performance Today
Consolidate day-to-day activities into actionable insights that empower teams and drive productivity across your organization.
Frequently Asked Questions
User Activity Tracking shows how calls, texts, emails, tasks, and appointments are being managed across the organization, providing deep insights into team accountability and performance.
This data gives teams and leadership a clear view of engagement levels and operational performance of each team member, helping ensure consistent follow-up and effective client interactions are happening. Sales and operational leaders use this tool to manage team KPIs and required behaviors.
Franchisors use this data to coach franchise owners and their teams to ensure they are engaging leads and clients to optimize outcomes. The network-wide visibility helps identify coaching opportunities and maintain consistent engagement standards.
Yes, franchise brands with call centers using ClientTether use this data to track agent efficiency and performance, ensuring quality and consistency across all customer interactions.
ClientTether’s Dashboard allows filtering by user, region, or location, making it easy to identify trends, highlight top performers, and pinpoint areas where additional support or coaching may be needed.
Franchise organizations benefit from network-wide visibility, ensuring that all locations maintain consistent engagement standards and operational efficiency. These insights allow leadership to monitor performance metrics and make informed decisions that drive productivity and maintain high service standards across the entire franchise.