CT Concierge: Tailored Virtual Assistants for Franchise Management
Scalable virtual assistant for franchises, seamlessly integrated with our franchise CRM to drive growth and support across sales and other services.
CT Concierge is our personalized virtual assistant service, trained to tackle your business's specific demands. It seamlessly integrates with your workflow, boosting your team's productivity and propelling your franchise forward.
Enrolling in our CT Concierge program creates a frictionless extension of your team, with skilled professionals who can help you manage customer interactions, nurture sales leads, schedule appointments, and handle administrative tasks. They leverage our advanced franchise CRM solution to streamline processes, gather valuable insights, qualify leads, and free up your valuable time to focus on what truly matters- growing your franchise.
Explore Our Virtual Assistant Services
Best Practices for a Productive Partnership with Your CT Concierge Admin
To cultivate a solid and effective working relationship with your CT Concierge Admin, follow these recommended best practices:
Regular Meetings for Ongoing Support
At least 30 minutes of meeting time should be planned weekly for part-time VAs, with more time allocated as necessary for full-time resources. These meetings are crucial for training, performance reviews, and priority setting.
Daily Check-Ins for Alignment
Engage in brief daily check-ins, ranging from 5 to 15 minutes, to ensure the VA's priorities and task lists align with your business goals.
End-of-Day Reporting Process
Initiate an end-of-day reporting routine where your VA reports on critical achievements, outstanding tasks, and any questions and offers recommendations for the business. As routines become established, this process can transition to an end-of-week report.
Available Resources
CT Concierge Silver
This flexible program allows you to choose between 10,20, or 40 hours of highly competent and efficient off-shore assistance per week, depending on your specific needs.
CT Concierge Platinum
Get top-notch near-shore talent that's close to your time zone and ready to deliver great results. Perfect for businesses that need real-time collaboration and support.
CT Concierge Gold
This program is perfect if you're seeking more advanced and experienced on-shore resources who have the necessary expertise to carry out more complex and specializad tasks. Only part-time (up to 20 hours per week) and full-time (up to 40 hours per week) is available with this tier.
What Are Your Commitments To The CT Concierge Program?
VA Training and Tools
- Provide comprehensive training on your services, processes, and tools
- Supply the VA with a ClientTether user login and access to necessary tools
Communication Infrastructure
- Ensure the VA has the required communication tools, including a VOIP phone number and email account accessible in both the US and the overseas
Platform Access
- Grant access to all platforms and systems the VA needs for business communications
Management and Supervision
- Oversee the VA's day-to-day operations and performance, ensuring alignment with business goals
Systems Access
- Provide all necessary business systems access to enable the VA to perform effectively.
CT Concierge Success Stories
“I am extremely pleased with the quality of VAs and service we’ve been getting. We have several VAs working for us and have scaled our business tremendously as a result. Highly recommend.”
Lisa
CEO
“I appreciate that I can trust them to speak with my customers in a very professional way and handle most if not all situations without involving me.”
Omar
CEO
"Not only do I have more time to focus on running my business, but they’re doing a better job at managing our phones and CRM than I was!”
Abbey
CEO
Frequently Asked Questions (FAQs)
How do I set up VoIP calling for my VA?
Provide your VA with a VoIP phone number through a service that integrates well with ClientTether. Ensure the service is accessible in both the US and the Philippines and that it supports seamless calling functionality within ClientTether.
How often should I meet with my CT Concierge VA?
It's recommended to meet with your VA for at least 30 minutes weekly if they're part-time, and more frequently if they're full-time. Daily 5-15 minute check-ins are advised to align priorities and task lists, with early-stage end-of-day (or week) reports to foster good communication and collaboration.
How can I ensure my VA maintains data privacy and complies with regulations like GDPR?
Train your VA on data privacy principles, ensure they understand the importance of compliance with regulations like GDPR, and monitor their adherence to these practices regularly.
What reporting tools are available in ClientTether to track my VA's performance?
Utilize the CT dashboard to access activity reports, lead progression stats, and email campaign effectiveness. These tools will help you gauge your VA's performance and the impact of their work on your business's success.
Tasks Beyond the Expertise of CT Concierge
While CT Concierge Virtual Assistants are highly skilled and versatile, specific tasks fall outside their expertise. Understanding these limits ensures you utilize their skills effectively and maintain operational efficiency:
Action Plan Development
Avoid assigning the creation of action plan template content, which typically requires in-depth business strategy knowledge.
Account Configuration
Management of account settings or configuration options should be directed to your Client Success Manager (CSM) for expert assistance.
Estimates and Consultations:
Your specialists are best suited to provide customer estimates or service consultations, as they demand specific expertise and an understanding of your business nuances.
Bookkeeping Tasks
Your VA needs to be trained in bookkeeping. To ensure accuracy and compliance, utilize qualified professionals for these technical financial tasks.
Technical Troubleshooting
For issues related to ClientTether or other technology tools, contact our support team or your CSM directly rather than relying on your VA.
Marketing Management
Marketing strategy and management fall outside the VA's training scope. Engage with experienced marketing professionals to support your business growth in this area.